Covered California Launches Hotline for Consumers Facing Plan Transistion

Covered California established a special customer care unit and phone number dedicated to helping enrollees who are transistioning from current market health insurance plans to coverage under the Patient Protection and Affordable Care Act.

These consumers are encouraged to call the Coverage Options Hotline to get information about the new law and the transitions, explore health plans and benefits, and find options for the most affordable coverage.

The hotline, at (855) 857-0445, will operate Monday through Friday from 8 a.m. to 8 p.m. and Saturday from 8 a.m. to 6 p.m.  

Covered california is the state's marketplace for the federal Patient Protection and Affordable Care Act. Covered California, in partnership with the California Department of Health Care Services, was charged with creating a new health insurance marketplace in which individuals and small businesses can get access to affordable health insurance plans. With coverage starting in 2014, Covered California helps individuals determine whether they are eligible for premium assistance that is available on a sliding-scale basis to reduce insurance costs or whether they are eligible for low-cost or no-cost Medi-Cal. Consumers can then compare health insurance plans and choose the plan that works best for their health needs and budget. Small businesses can purchase competitively priced health insurance plans and offer their employees the ability to choose from an array of plans and may qualify for federal credits. Covered California is an independent part of the state government whose job is to make the new market work for California's consumers. It is overseen by a five-member board appointed by the Governor and the Legislature. For more information on Covered California, please visit